Conversation Analytics

Automatically Decode Conversations with
AI-Powered Conversation Analytics

Call Recordings can be difficult to interpret. People and industries each have unique communication styles and patterns. Listenforce uses state-of-the-art machine learning and AI software developed from our sister company, Convirza, to record, analyze and score your phone calls. You’ll automatically be able to gain insight on call quality, leads, and team performance without manually listening to the call. 

Listenforce Conversation Analytics flowchart

AI-Powered

Speech Recognition

 

Conversation Analytics records, transcribes, and analyzes your calls in real-time to give you rapid insight into what’s happening during your calls. Using pre-built, sophisticated speech recognition technology and call indicator analysis, the software accurately measures conversions, lead quality, and your team’s phone skills.

  • Analyzes keywords and phrases
  • Detects conversation tone and tempo
  • Evaluates caller sentiment
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Proprietary speech to text algorithms for accurate recognition
Conversation Analytics

Benefits

 

Surface Meaningful Data

Convirza’s powerful speech recognition technology reveals caller trends regarding buying intention, service satisfaction, and more. .

Evaluate Lead Quality

Score leads based on caller language, tone, and likelihood to purchase. This depth of insight has been shown to increase conversion rates by up to 28%.

Eliminate Manual Listening

Reduce the time drain, cost, and complexity of manual call listening. Harness the power of artificial intelligence to surface trends and insights faster.

Evaluate Agent Performance

Measure your sales and customer service agents’ phone skills to recognize stand-out service and provide performance improvement recommendations.