Make Lasting Impressions with Customer Service Training Programs
Customer service is a tough job. It’s not just about answering questions and resolving problems; it’s also about building relationships with customers so they feel valued, heard, and appreciated. Listenforce’s customer service training programs provide the training, tools, and insights to do just that.
Customer Service Training Programs
Our highly customizable training is designed to match each organization’s unique needs based on industry or audience. We will take time to talk to you and your teams to really understand the issues and then make recommendations based on research and our many years of experience. Our goal is to deliver lasting, measurable improvements to the way your customer service team performs.
What you can expect
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In-person and webinar training sessions
Engaging, activity-based coaching
Phone skill assessments
Monthly performance tracking reports - An online learning library with comprehensive coursework
Skill Indicators We Analyze
We monitor dozens of indicators to benchmark and continuously monitor each of your team members’ performance. Are your reps connecting with callers and building relationships? Are they listening and asking the right questions to determine their needs best? Are they positioning themselves as subject matter experts and making recommendations?
FREE Call Analysis
We record calls to your agents and provide an analysis of their performance along with a recorded coaching session.