Customer Service Training Programs

Make Lasting Impressions with Customer Service Training Programs

Customer service is a tough job. It’s not just about answering questions and resolving problems; it’s also about building relationships with customers so they feel valued, heard, and appreciated. Listenforce’s customer service training programs provide the training, tools, and insights to do just that.  

Customer Service Training
Average Increase in Client NPS Scores

Customer Service Training Programs

Our highly customizable training is designed to match each organization’s unique needs based on industry or audience. We will take time to talk to you and your teams to really understand the issues and then make recommendations based on research and our many years of experience. Our goal is to deliver lasting, measurable improvements to the way your customer service team performs.

What you can expect

Skill Indicators We Analyze

We monitor dozens of indicators to benchmark and continuously monitor each of your team members’ performance.  Are your reps connecting with callers and building relationships? Are they listening and asking the right questions to determine their needs best? Are they positioning themselves as subject matter experts and making recommendations? 

Greetings & Politeness 92%
Acquire Contact Information 71%
Assume Ownership 45%
Ask Questions 86%
Determine Needs 72%
Restate Needs 35%
Build Creditability 55%
Make Recommendations 85%
Mention Promotions 40%
Say Thank you 81%
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FREE Call Analysis

We record calls to your agents and provide an analysis of their performance along with a recorded coaching session.