Sales Scorecard: Four Reasons You NEED One!
Ever wondered how top-tier sales reps stay ahead of the game? “Companies that use call scoring achieve a 30% increase in conversion rates and a
Customer Service Best Practices: Must Do’s on a Phone Call
3 Must-Dos on Every Customer Service Call From the moment customer service representatives answer a call, it’s important to do everything you can to ensure
The Power of Conversation Analytics®: 7 Important Data Indicators for Customer Service Professionals
Providing excellent customer service is a must for any business, especially those looking to grow. Maintaining excellent relations with customers is, in many ways, a
5 Proven Ways to Manage a Sales Team in 2021
When we think about how to manage a sales team, many might picture iconic pep talks from sales managers in movies like the Wolf of Wall
Sales Training Research: 97% of Phone Agents Give Up Too Quickly
We track close rates and phone performance for businesses. In other words, we analyze what they do on the phone that leads to more sales
10 Chilling Stats About Bad Customer Service
Many customers are very forgiving people. However, people rarely overlook lousy customer service. They understand that humans manage businesses and humans error occasionally. But there