Listenforce has analyzed the phone skills of over 100 million phone calls since 2001 when we patented our call recording technology.
Since then we’ve trained, coached, scored performance of thousands of people and their phone calls. Over the years we’ve fine tuned and figured out the skills have the biggest impact on sales and customer service.
Here is the secret sauce, CLARC phone skill training around these core areas:
- Connect
- Listen
- Acknowledge
- Recommend
- Close
It seems like common sense, but based on our most recent study of 50,000 calls, these critical phone skills are performed only by 20% of phone agents.
The money is in the details.
We will share our secrets of what we’ve learned about scripts and how they can win a sale or kill it.