Our Training Methodology
Our phone skills training is made to fit your unique business
We offer a blended learning approach customized to your individual needs:
- Sales Performance
- Customer Service Skills
- On-site Training
- eLearning courses
- Leadership Coaching
- One-on-one Training
- Interactive Webinars
- 24/7 online video learning
We will walk you through each step of our proven process, designing the ultimate learning solution for your company’s biggest asset: your people.
Here’s the bottom line:
Customers want more than just a brand’s products or services. They want to feel heard, valued and understood by the brands they support. Good listening leads to better revenue.
Listenforce has analyzed the phone skills of over 100 million phone calls since 2001 when we patented our call recording technology.
Since then we’ve trained, coached, scored performance of thousands of people and their phone calls. Over the years we’ve fine tuned and figured out the skills have the biggest impact on sales and customer service.
Here is the secret sauce, CLARC phone skill training around these core areas:
It seems like common sense, but based on our most recent study of 50,000 calls, these critical phone skills are performed only by 20% of phone agents.
The money is in the details.
We will share our secrets of what we’ve learned about scripts and how they can win a sale or kill it.