Our Training Methodology

Our phone skills training is made to fit your unique business

We offer a blended learning approach customized to your individual needs:

Sales Performance
Customer Service Skills
On-site Training
eLearning courses
Leadership Coaching
One-on-one Training
Interactive Webinars
24/7 online video learning

We will walk you through each step of our proven process, designing the ultimate learning solution for your company’s biggest asset: your people.

‍Here’s the bottom line:

Customers want more than just a brand’s products or services. They want to feel heard, valued and understood by the brands they support. Good listening leads to better revenue.

CLARC Methodology

Listenforce has analyzed the phone skills of over 100 million phone calls since 2001 when we patented our call recording technology.

Since then we’ve trained, coached, scored performance of thousands of people and their phone calls. Over the years we’ve fine tuned and figured out the skills have the biggest impact on sales and customer service.

Here is the secret sauce, CLARC phone skill training around these core areas:

Connect
Listen
Acknowledge
Recommend
Close

It seems like common sense, but based on our most recent study of 50,000 calls, these critical phone skills are performed only by 20% of phone agents.

The money is in the details.

We will share our secrets of what we’ve learned about scripts and how they can win a sale or kill it.

Sales Training programs

Effective Sales Training Programs for Success

Elevate your team’s performance with Listenforce. Our sales training programs are focused on relationship building and hyper-productivity, with each curriculum being designed to make sales team members feel valued and motivated – all vital keys to success.

Increase in Conversions

Our Sales Training Programs

Our highly customizable training is designed to match each organizations unique needs based on industry or selling environments. We will take time to talk to you and your teams to really understand the issues and then make recommendations, based on research and our many years or experience. Our goal is to deliver lasting, measurable improvements in the way your team performs.

What you can expect

Skill Indicators We Analyze

We monitor dozens of indicators to benchmark and continuously monitor each of your team members’ performance. Are your reps connecting with callers and building relationships? Are they listening and asking the right questions to determine their needs best? Are they positioning themselves as subject matter experts and making recommendations? Are they taking the needed steps to close a sale?

Connect

Greetings & Politeness 92%

Acquire Contact Information 71%

Listen

Ask Questions 86%

Reinstate Needs 90%

Recommend

Build Creditability 55%

Make Recommendations 85%

Mention Promotions 40%

Ask for Business 45%

Overcome Objections 50%

Say Thank you 81%

Customer Service Training

Make Lasting Impressions with Customer Service Training Programs

Customer service is a tough job. It’s not just about answering questions and resolving problems; it’s also about building relationships with customers so they feel valued, heard, and appreciated. Listenforce’s customer service training programs provide the training, tools, and insights to do just that.

Average Increase in Client NPS Scores

Customer Service Training Programs

Our highly customizable training is designed to match each organization’s unique needs based on industry or audience. We will take time to talk to you and your teams to really understand the issues and then make recommendations based on research and our many years of experience. Our goal is to deliver lasting, measurable improvements to the way your customer service team performs.