Our Training Methodology
Our phone skills training is made to fit your unique business
We offer a blended learning approach customized to your individual needs:
- Sales Performance
- Customer Service Skills
- On-site Training
- eLearning courses
- Leadership Coaching
- One-on-one Training
- Interactive Webinars
- 24/7 online video learning
We will walk you through each step of our proven process, designing the ultimate learning solution for your company’s biggest asset: your people.
Here’s the bottom line:
Customers want more than just a brand’s products or services. They want to feel heard, valued and understood by the brands they support. Good listening leads to better revenue.
CLARC Methodology
Listenforce has analyzed the phone skills of over 100 million phone calls since 2001 when we patented our call recording technology.
Since then we’ve trained, coached, scored performance of thousands of people and their phone calls. Over the years we’ve fine tuned and figured out the skills have the biggest impact on sales and customer service.
Here is the secret sauce, CLARC phone skill training around these core areas:
- Connect
- Listen
- Acknowledge
- Recommend
- Close
It seems like common sense, but based on our most recent study of 50,000 calls, these critical phone skills are performed only by 20% of phone agents.
The money is in the details.
We will share our secrets of what we’ve learned about scripts and how they can win a sale or kill it.
Sales Training programs
Effective Sales Training Programs for Success
Elevate your team’s performance with Listenforce. Our sales training programs are focused on relationship building and hyper-productivity, with each curriculum being designed to make sales team members feel valued and motivated – all vital keys to success.
Our Sales Training Programs
Our highly customizable training is designed to match each organizations unique needs based on industry or selling environments. We will take time to talk to you and your teams to really understand the issues and then make recommendations, based on research and our many years or experience. Our goal is to deliver lasting, measurable improvements in the way your team performs.
What you can expect
-
In-person and webinar training sessions
Engaging, activity-based coaching
Phone skill assessments
Monthly performance tracking reports - An online learning library with comprehensive coursework
Skill Indicators We Analyze
We monitor dozens of indicators to benchmark and continuously monitor each of your team members’ performance. Are your reps connecting with callers and building relationships? Are they listening and asking the right questions to determine their needs best? Are they positioning themselves as subject matter experts and making recommendations? Are they taking the needed steps to close a sale?
Customer Service Training
Make Lasting Impressions with Customer Service Training Programs
Customer service is a tough job. It’s not just about answering questions and resolving problems; it’s also about building relationships with customers so they feel valued, heard, and appreciated. Listenforce’s customer service training programs provide the training, tools, and insights to do just that.
Customer Service Training Programs
Our highly customizable training is designed to match each organization’s unique needs based on industry or audience. We will take time to talk to you and your teams to really understand the issues and then make recommendations based on research and our many years of experience. Our goal is to deliver lasting, measurable improvements to the way your customer service team performs.
What you can expect
-
In-person and webinar training sessions
Engaging, activity-based coaching
Phone skill assessments
Monthly performance tracking reports - An online learning library with comprehensive coursework
Skill Indicators We Analyze
We monitor dozens of indicators to benchmark and continuously monitor each of your team members’ performance. Are your reps connecting with callers and building relationships? Are they listening and asking the right questions to determine their needs best? Are they positioning themselves as subject matter experts and making recommendations? Are they taking the needed steps to close a sale?
FREE Call Analysis
We record calls to your agents and provide an analysis of their performance along with a recorded coaching session.