Customer Service Training
Make Lasting Impressions with Customer Service Training Programs
What you can expect
- In-person and webinar training sessions
- Engaging, activity-based coaching
- 65% average increase in client NPS scores
- Phone skill assessments
- Monthly performance tracking reports
- An online learning library
CLARC Methodology
Listenforce has analyzed phone skills of over 100 million calls since 2001, when we patented our call recording technology.
Since then, we’ve trained, coached, and scored the performance of thousands of people and their phone calls. Over the years, we’ve fine-tuned and figured out the skills that have the biggest impact on sales and customer service.
Here is the secret sauce: CLARC phone skill training around these core areas:
- Connect
- Listen
- Acknowledge
- Recommend
- Close
It seems common sense, but based on our most recent study of 50,000 calls, these critical phone skills are performed only by 20% of phone agents. The money is in the details.
Skill Indicators We Analyze
We monitor dozens of indicators to benchmark and continuously monitor each of your team members’ performance. Are your reps connecting with callers and building relationships? Are they listening and asking the right questions to determine their needs best? Are they positioning themselves as subject matter experts and making recommendations? Are they taking the needed steps to close a sale?
Your Free Call Analysis & Personalized Coaching
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Discovery Meeting (15 Minutes):
Complimentary session to understand your business and identify growth opportunities.
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Mystery Shopping Calls or Call Recordings Analysis:
Our professionals evaluate your customer interactions at no cost.
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Live Consultation and Analysis:
Free review with practical steps and insights to enhance performance and boost revenue.
