Facebook Twitter Linkedin About a year ago we partnered with some professors from a local university to conduct a very intensive study about the specific elements of an inbound phone...

Facebook Twitter Linkedin Many customers are very forgiving people. However, people rarely overlook lousy customer service. They understand that humans manage businesses and humans error occasionally. But there is one...

Facebook Twitter Linkedin When we think about how to manage a sales team, many might picture iconic pep talks from sales managers in movies like the Wolf of Wall Street and Boiler Room....

 Artificial Intelligence (AI) is a game-changing tool that can take your team’s performance to new heights. Say hello to AI-powered coaching and training! Yes, you heard it right. Artificial Intelligence...

Facebook Twitter Linkedin Traditional call tracking gives us a good starting point but it doesn’t tell us the whole story. The volume of calls that your marketing is generating is...

Boost Efficiency & Team Productivity to Drive Sales Facebook Linkedin Sales reps spend only 39% of their time selling or connecting with prospects and customers. Demonstrating that enhancing sales efficiency...

Facebook Twitter Linkedin Providing excellent customer service is a must for any business, especially those looking to grow. Maintaining excellent relations with customers is, in many ways, a science –...

Facebook Twitter Linkedin 3 Must-Dos on Every Customer Service Call From the moment customer service representatives answer a call, it’s important to do everything you can to ensure a positive...